Privacy Policy

1. Information We Collect

   We may collect the following types of information:

   • Personal Information: Name, email address, phone number, and billing details
   • Payment Information: Processed securely through third-party providers (we do not store full payment details)
   • Health Information: Voluntarily provided information related to fitness or physical conditions
   • Usage Data: IP address, browser type, pages visited, and interaction data collected through cookies or analytics tools
2. How We Use Your Information

   We use your information to:

   • Process bookings and payments
   • Communicate with you about appointments, updates, and promotions
   • Provide and improve our services
   • Personalize your experience
   • Maintain safety and appropriate class placement
3. Sharing Your Information

   We do not sell your personal information. We may share your data with:

   • Payment processors
   • Scheduling and booking platforms
   • Service providers that help operate our website
   • Legal authorities if required by law
4. Cookies & Tracking Technologies

   Our website may use cookies and similar technologies to:

   • Enhance user experience
   • Analyze website traffic and performance

   You can modify your browser settings to decline cookies if you prefer.

5. Data Security

   We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

6. Data Retention

   We retain your personal information only as long as necessary to:

   • Provide services
   • Comply with legal obligations
   • Resolve disputes and enforce agreements
7. Your Rights

   Depending on your location, you may have the right to:

   • Access the personal data we hold about you
   • Request correction or deletion of your data
   • Opt out of marketing communications

   To exercise these rights, please contact us at admin@theroepilates.com

8. Marketing Communications

   You may opt out of receiving promotional emails at any time by:

   • Clicking the “unsubscribe” link in emails
   • Contacting us directly
9. Third-Party Links

   Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

10. Illinois Privacy Rights

    If you are a resident of Illinois, the following provisions apply:

    Biometric Information (BIPA Compliance)
    We do not collect, store, or process biometric identifiers such as fingerprints, facial recognition data, or retina scans. If this changes, we will provide notice and obtain any legally required consent in accordance with the Illinois Biometric Information Privacy Act (BIPA).

    Minors’ Data
    We do not knowingly collect personal information from children under the age of 13 without verifiable parental consent. If we learn that we have collected such data, we will delete it promptly.

11. Changes to This Policy

    We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Us

    If you have any questions about this Privacy Policy or how your data is handled, please contact us:

    The Roe Pilates
    admin@theroepilates.com
    124 W Kinzie St. Floor 3, Chicago, IL 60654
    312-442-2472